Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Durex AU indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Durex AU.


Durex AU reserves the right to make changes to this site and these terms and conditions at any time.


By ordering with Durex AU you consent to us adding your personal information (such as your name, company, address, email and telephone number) to our database and to receiving direct marketing material. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at shop@durex.com.au and we will remove you from marketing communications. Your personal information will be collected and used by us in accordance with our Privacy Policy and the Privacy Act (Cth) 1988. 


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Durex AU reserves the right at any time after receipt of your order to accept or decline your order for any reason. Durex AU reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Durex AU is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Durex AU.



Durex AU is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.



The delivery times provided by Durex AU are estimates only. Durex AU will not be held accountable for late deliveries, loss or damage relating to late deliveries. 

In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided.

Unfortunately the system cannot handle back orders, so on the rare occasion that a product is not supplied, the money will be credited back to your account and you will need to re-order that item.


Acceptance of the Goods

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.



Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate.


Refunds & Returns

We will refund or replace your item (at our discretion) if your item is defective, damaged, or does not match its description. Unfortunately, we do not offer refunds if you simply change your mind.


In the event that your item is defective, damaged or does not match its description, email us at shop@durex.com.au and include your order details and a photo of the damaged/incorrect item. On receipt of your claim, a member of our Customer Services Team will get back to you within 24 hours to validate your claim and organise the requested replacement or refund.

We recommend sending returns via registered post as we do not accept responsibility for lost items.


Copyright and Trademark Notice

This site is owned and operated by Reckitt Benckiser (Australia) Pty Ltd (RB). Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, images, as well as the selection, assembly and arrangement thereof, are the sole property of RB.

All software used on the site is the sole property of RB or those supplying the software.

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.

No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without RB’s prior written permission.

All other rights with respect to RB’s intellectual property are reserved.

Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Durex AU shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Durex AU shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is cancelled, Durex AU shall immediately issue a credit to your credit card account in the amount of the charge.



This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Durex AU is not responsible for the operation of or content located on or through any such site.